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PRIVACY POLICY

INTRODUCTION

We, Prtmatch Market Place Private, doing business as CBCatalyst ("CBCatalyst," "we," "us," or "our"), collects, uses, shares, and protects information submitted to us on our website and/or the services made available through the website of CBCatalyst.

This Privacy Policy (“Policy”) provides you with a summary of the type of information collected by us, policy regarding use of that information and measures taken to safeguard that information.

We are committed to maintaining the security, integrity, and confidentiality of all Personal Information provided by our Users. We adhere to the highest standards of privacy and security to ensure the protection of your Personal Information.

By accessing the Platform and voluntarily providing Personal Information or non-personal information, you consent to our use of that information in accordance with this Policy and you expressly give your voluntary consent to the collection, use and disclosure of the Personal Information in accordance with this Policy. If you do not agree with the terms of this Policy, please do not proceed to use or access the Platform.

This Policy does not apply to third-party websites or applications linked to the Platform. We encourage you to review their respective privacy policies before providing any information.

1. DEFINITIONS

“IP” or “Internet Protocol” means the principal set (or communications protocol) of digital message formats and rules for exchanging messages between computers across a single network or a series of interconnected networks, using the internet protocol Suite (often referred to as TCP/IP). Messages are exchanged as datagrams, also known as data packets or just packets.

“Personal Information” means any information that relates to a natural person, which, either directly or indirectly, in combination with any other information available, is capable of identifying such person;

“Platform” means website of CBCatalyst which collects, uses, shares, and protects information submitted to CBCatalyst and includes services made available through the website of CBCatalyst;

"User" means any individual who visits, uses, engages with, or transacts through our website or services, including casual browsers (shall also be referred to as "you" or "your").

2. COLLECTION OF INFORMATION

When you browse our website without actively providing personal information, we may place a cookie on your device to help us recognize and enhance your experience. As you engage with our Platform, we collect both personal and non-personal information to improve our services and provide a seamless user experience.

We collect information only with your explicit consent and do not share user data with third parties unless explicitly disclosed at the time of collection or with your prior approval. By providing your phone number, you authorize us and our representatives to contact you regarding services you have opted for, share product information, and inform you about relevant promotions.

i. Non-Personal Information

We automatically collect certain non-personal information when you visit our website, including:

  • IP address of the device used to connect to the internet;
  • Browser details, such as type, version, and operating system;
  • Referring sources, including the website or advertisement that directed you to us;
  • Log data, including pages visited, links clicked, and interactions on the Platform.

Additionally, we may receive non-personal information from third-party sources, such as business partners or social media platforms, if you choose to link your account or engage with those services. This information helps us tailor your online experience and improve our offerings.

We also use cookies and tracking technologies to remember your preferences, analyze usage patterns, and enhance the quality of our services.

Most web browsers allow you to manage cookie settings. However, disabling cookies may limit certain functionalities of the Platform.

ii. Personal Information

When you register for an account or use our Platform, we may collect the following personal information:

  • Contact details, including your email address and any additional information provided during sign-up
  • Authentication information, such as one-time passwords (OTPs) sent to your email for account verification and security
  • User-generated content, such as text descriptions and images uploaded for supplier matching (Note: Uploaded images are automatically deleted within 48 hours unless retention is required for an ongoing transaction or mandated by law)
  • Sensitive information provided when you contact us directly (via email, phone, or by filling out forms on our Platform)

The extent of information collected depends on the products and services you use. Failure to provide necessary details may limit our ability to offer certain features effectively.

3. PURPOSE, USE AND DISCLOSURE OF INFORMATION

We collect and utilize the information you provide to enhance your experience and improve our services. The key purposes for which we use your data include:

i. Providing and Enhancing Services

  • Process your requests, match you with relevant suppliers, and facilitate communications between you and suppliers and improve our Platform and related services.
  • Facilitate account registration, authentication, and security measures.
  • Personalize and enhance user experience based on preferences and usage patterns.

ii. Compliance and Security

  • Enforce our Terms of Use and other policies to maintain a secure environment.
  • Prevent, detect, and investigate fraud, abuse, and other unlawful activities.
  • Ensure compliance with regulatory requirements, including Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
  • Conduct security monitoring and risk assessments to safeguard user data.

iii. Communication and Marketing

  • Provide updates on new features, offers, and products that may be of interest to you.
  • Manage customer relationships and respond to inquiries or support requests efficiently.

iv. Analytics and Research

  • Analyze user behavior and preferences to improve our offerings.
  • Conduct market research, customer segmentation, and service optimization.
  • Utilize analytics tools to collect data such as IP addresses, browser types, operating systems, and user engagement trends.
  • Collaborate with online partners to measure advertising effectiveness, monitor website performance, and enhance visitor engagement.

v. Regulatory and Legal Compliance

  • Store and process demographic details, including PAN, for regulatory compliance.
  • Share necessary information with authorized entities to comply with legal requirements.
  • Retain and use user data as needed to fulfill contractual obligations, resolve disputes, and support legal compliance with third-party partners.

4. STORAGE OF INFORMATION

We retain your information for as long as you maintain an active account or business relationship with us, or as necessary to fulfill the purposes for which it was collected. This includes complying with legal, accounting, and regulatory requirements. Specifically: personal data, such as registration details and contact information, will be retained for the duration of your account and as long as needed to provide you with our services. If you request deletion, we will process it subject to our legal obligations.

5. DATA SECURITY MEASURES

We are committed to safeguarding your Personal Information through robust technical, operational, and organizational security measures. Our security controls are designed to protect your data from unauthorized access, use, or disclosure and are regularly reviewed to align with industry standards and the nature of our business.

Despite our best efforts, no security system is completely impenetrable. In the event of a security breach, we will:

  • Promptly assess and mitigate risks.
  • Notify affected users and relevant authorities, as required by applicable law.
  • Take necessary remedial actions to prevent further incidents.

However, if unauthorized individuals unlawfully bypass security measures and misuse personal or sensitive data, CBCatalyst shall not be held responsible or liable for such breaches beyond our reasonable control.

User Responsibility

i. You are responsible for maintaining the confidentiality of your login credentials (username and password) and must not share them with any third party.

ii. If you suspect that your credentials have been compromised, you must immediately notify us at the contact email provided in clause 11 (Grievance Officer).

iii. CBCatalyst will not be responsible if an unauthorized party gains access to your account due to your failure to safeguard your login information.

iv. In the event you provide information to a website or respond to an e-mail which does not belong to us or is not connected with us in any manner, you will be a victim to ‘Phishing’. Phishing usually occurs when users of a website are induced by an individual/entity into divulging sensitive personal data by using fraudulent websites and/ or e-mail addresses. We do not send e-mails requesting a user for payment information, username or passwords. However, we may verify the username, password etc. provided by you from time to time.

6. DATA SHARING AND DISCLOSURE

i. Service Providers

We may share your information with trusted third-party service providers who assist in operating our Platform, such as hosting providers, payment processors, and analytics services. These providers are contractually bound to protect your information and may only use it for the specific purposes for which it was disclosed.

ii. Legal and Regulatory Compliance

We may disclose your information, without prior notice, if required to:

  • Comply with legal obligations, court orders, or requests from government or regulatory authorities.
  • Enforce our Terms of Use or other policies.
  • Facilitate corporate actions such as mergers, acquisitions, or divestitures.
  • Protect the rights, safety, and property of CBCatalyst, our users, or the public.

This may include sharing information with other organizations for fraud prevention and credit risk management.

iii. Business Transfers

If CBCatalyst undergoes a merger, acquisition, or sale of all or part of its business, your data may be transferred to the acquiring entity. We will take reasonable steps to ensure your information remains secure and protected throughout the transition.

7. YOUR RIGHTS AND CHOICES

Depending on the applicable laws in your jurisdiction, you may have specific rights concerning the personal data we hold about you. These rights may include, but are not limited to:

i. Accessing, correcting, or updating your personal data to ensure it is accurate and complete.

ii. Requesting the deletion of your personal data, subject to applicable legal and regulatory restrictions.

iii. Objecting to or restricting the processing of your personal data under certain circumstances.

iv. Data portability, allowing you to request a copy of your personal data in a structured, commonly used, and machine-readable format, where applicable.

v. Withdrawing your consent at any time, without affecting the lawfulness of processing carried out prior to the withdrawal of consent.

To exercise any of these rights, please reach out to us using the contact details provided in clause 11 (Grievance Officer). To ensure the security of your data, we may request that you verify your identity before processing any such requests.

If you are accessing the Platform from outside the region where our servers are located, please be aware that your information may be transferred, stored, and processed in countries with data protection laws that may differ from those in your jurisdiction. By using the Platform, you consent to this transfer and the processing of your information in such countries.

Note: These rights may vary based on the laws of the country in which you reside, and we will handle your requests in accordance with the applicable data protection laws.

8. CHILDREN’S PROTECTION

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected data from a child, please contact us immediately, and we will work to delete the data as soon as possible.

9. CHANGES TO THIS POLICY

We reserve the right to update, modify, or change our privacy policy as necessary. Any changes will be reflected on this page to ensure transparency about our information practices. We encourage you to regularly review this page to stay informed about how we protect your privacy.

10. SEVERABILITY AND EXCLUSION

We have taken every effort to ensure that this Policy adheres with the applicable laws. The invalidity or unenforceability of any part of this Policy shall not prejudice or affect the validity or enforceability of the remainder of this Policy. This Policy shall be inapplicable to any unsolicited information you provide us through the Platform or through any other means. This includes, but is not limited to, information posted in any public areas of the website. All unsolicited information shall be deemed to be non-confidential and the Company shall be free to use and/ or disclose such unsolicited information without any limitations.

11. GRIEVANCE OFFICER

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights regarding your personal data, including any grievances related to data privacy, please contact the grievance officer at:

i. Name: NIKHIL JAIPURIA

ii. Email: [email protected]

By using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.